Hank Kolb Case - Operations Management - 898 Words

Hank should do the following: 1. Take one to two weeks to create a strategic quality initiative based on the Six Sigma methodology. Continue to probe the Greasex problem as one part of creating a plan. Do not treat the most recent Greasex problem as a stand-alone issue. View it as a broader, company wide quality issue. 2. Get upper level management to review the strategic quality initiative and get their input 3. Communicate the plan to the other members of the quality department and get their input 4. The entire quality department works on presenting the strategic quality initiative to the entire company 5. Undertake the solution to the Greasex problem as part of the larger strategic quality initiative by doing the†¦show more content†¦Define the Greasex problem. i. Identifying the customer quality issues with Greasex. Understand what the customers want from the product and whether your company is giving the customers what they want. Hank’s team needs to talk to the customers. ii. Use the customer feedback to define the need for the Six Sigma quality initiative related to Greasex. iii. Use the customer feedback to create the customer non-negotiable quality characteristics of the Greasex product. One of the quality characteristics would be consistent pressure levels in Greasex cans. b. Observe and measure the Greasex production process iv. Determine the metrics for production performance v. Decide which parts of the production process have the greatest impact on the customer non-negotiable quality characteristics of the product. Using improper equipment for the filler equipment and using improper plastic nozzle heads would be two parts of the production process impacting customer non-negotiable quality characteristics. c. Measure the defects in the processes that are related to the customer non-negotiable quality characteristics of the Greasex product. One obvious defect is inconsistent and possibly dangerous pressure levels in Greasex ca ns. d. Analyze the most likely causes of the Greasex production defects by understanding the variations in the production process which create theShow MoreRelatedHank Kolb, Director of Quality Assurance636 Words   |  3 PagesFacts of the Case: †¢ Hank Kolb, Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. †¢ Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1,200 people. †¢ The company lacks quality that needs more improvement to continue their operations. †¢ Hank Kolb found problems regarding from personnel, plantRead MoreQuality Assurance Case Study Essay1009 Words   |  5 PagesCase Study Analysis: Hank Kolb, Director, Quality Assurance Issue This case involves a man named Hank Kolb who has recently taken on a role as the Director of Quality Assurance as a manufacturing plant. 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The general manager, Morgenthal, has already mentioned lack of quality attitude in the plant and the on-going problems within the plant. These are some of the problems and root causes that are plaguing the quality department. Personnel NewlyRead MoreHank Kolb, Director Quality Assurance1880 Words   |  8 PagesHank Kolb, Director, Quality Assurance Problem Definition The fundamental problem is management. Senior management lacks the policies and visible support of a quality philosophy such as following a ISO 9000 Quality System. Even though they have recently appointed Hank Kolb to oversee their quality program, which is a move in the right direction, there is still a lack of visible senior management support for quality. The fundamental problem shows up in a number of symptoms such as putting scheduleRead MoreInstructor Manual37126 Words   |  149 PagesINSTRUCTOR’S RESOURCE MANUAL to accompany Operations and Supply Management – The Core Second Edition Prepared by F. Robert Jacobs ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs i TABLE OF CONTENTS Introduction VideosRead MoreStephen P. Robbins Timothy A. 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When Defining The Term Culture - 795 Words

As I began this assignment, I discovered an increase of difficulty when defining the term culture. Yes I understood what the word meant, but how can I separate and find a purely different culture other than my own. As many of the scholars that have preceded me in delivering a well captured view of the term culture, I was still puzzled on how to separate the cultures of such a blended area. Webster define culture as: a particular society that has its own beliefs, ways of life, art, etc. Oxford goes further by defining culture as: The customs, arts, social institutions, and achievements of a particular nation, people, or other social group. Each of these definitions are highly acceptable but does not provide an explanation when two unique cultures that has coexist for so long, begin to merge their values, morals, beliefs, or customs. Juggling each of these thoughts in mind, I concluded that I would take a traditional approach to an evolutionary idea. My first step in this proces s was to discover a culturally different scenario or family opposed to my own to discover ways at which they view child rearing. Upon my reading, I discovered an article (Tudge, et†¦ 2000) comparing the child rearing values and beliefs of parents in the United States to those in Russia. The author focused on the middle class societal group to compare each of their beliefs and values when it comes to raising a child. As I began to read, I found myself straddling the fence when it came toShow MoreRelatedAnalysis Of Matthew Arnold s Culture And Anarchy785 Words   |  4 Pagesthis essay, I will define three key terms that were discussed during the first half of this semester. Culture, hegemony and ideology must be part of any study of popular culture. With the evidence pulled from our readings, this essay will define these terms and insert them into the context of understanding popular culture as a whole. 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Ethics Game Essay Sample free essay sample

Your personal preferable lens is:Relationship Lens You use your logical thinking accomplishments ( reason ) to find what processes and systems should be put into topographic point to guarantee equity and justness for all in the community ( equality ) . Your Core Valuess: Equality and RationalityYou prioritize the value of equality over liberty. Your primary concern is the wellbeing of the whole community and you believe that guaranting the community’s wellbeing is the best manner to guarantee that persons are treated reasonably. You prioritize the value of reason over esthesia. You believe cosmopolitan regulations exist that apply every bit to everyone and that the best consequences are achieved through consistent application of the cosmopolitan regulations. Your Classical Valuess: JusticeYou value societal balance and believe this is achieved through trueness and consistence in traffics among members of the community. In your head. a predictable system that assures the wellbeing of all. particularly those without power. We will write a custom essay sample on Ethics Game Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page is a merely system. Your Cardinal Phrase: â€Å"I am just. †Because you value equality and reason. you tend to presume that the cosmopolitan application of a just system is the best manner to accomplish an ethical consequence. Your Definition of ethical behaviour: Being fairYou define an ethical individual as one who seeks justness and cardinal equity in the community. The ethical individual uses systems that giveeveryone in the community. particularly those without power. a opportunity to win. Your Tools for analysing jobs: AuthorityYou tend to believe through a job carefully and research options. paying peculiar attending to the experts on the topic. to happen the best solution for a job. Your end is to do a to the full informed determination and to run into the demands of the community. without harming the least advantaged. hypertext transfer protocol: //www. ethicsgame. com/Exec/Eli/EthicalLensResults. aspx? R=1 Your Gift: JusticeBecause you are concerned with equity. when you are at your best you work for what is merely for all. i. e. . what keeps people connected to others in the community. You assure that systems and procedures are consistent. uniformly followed. and they protect the least advantaged without making undue loads for the remainder. Your Blind topographic point: Certitude in procedureBecause you believe that a consistent procedure consequences in a merely result for all. you sometimes trust the procedure excessively much. Although everyone should hold equal entree. non everyone does. Unequal entree gives rise to unfair results. even when the procedure itself is just. You tend to believe that ethical determinations are the natural byproduct of the cosmopolitan application of a just system. Your Hazard: Being autocraticBecause you trust sensible systems to work out jobs. you run the hazard of being autocratic: anticipating respect to power concentrated in a hierarchal authorization. Because you have thought carefully about what is right in a given state of affairs. you tend to presume that your manner is best and mistreat power as you impose your will on others for their ain good. Your Temptation: ExemptionAs you seek justness for all. your enticement will be to relieve yourself and leaders you trust from the regulations. You’ll convince yourself that the regulations were meant for other people or that the action you want to take truly is merely for everyone – even though your â€Å"Fair Self† tells you otherwise. Your Frailty: Becoming an ambitious elitistYour personal aspiration may overmaster your concern for justness. When it does. you will be given to overlook maltreatments of power by those in leading places. This will be particularly true when those in leading are portion of your group. and they claim to be protecting the rights of those who can non protect themselves. Your Crisis: Isolation and guiltUnless you develop the pattern of heedfulness and contemplation. at some point you will go stray. No 1 can vouch justness. or even a just procedure. as your â€Å"Fair Self† demands. You will besides experience guilty if you begin to resent that so few people you help look thankful. If you find you have few friends. it could be because your compulsion with justness thrusts everyone off. Your Sing Clearly: Listen to your bosomTo see more clearly. look into to see whether your intuition. your bosom. agrees with your caput. To happen balance. research the gifts of the other lenses – flexibleness and concern for the person. As you consider what is just. retrieve to anneal your actions with concern for persons. Look for ways to equilibrate the rights of persons with the wellbeing of the community and retrieve to be flexible. As you learn to see single positions in your determination devising procedure. you will populate out the best of your ideals with compassion and attention for all.