Hank Kolb Case - Operations Management - 898 Words

Hank should do the following: 1. Take one to two weeks to create a strategic quality initiative based on the Six Sigma methodology. Continue to probe the Greasex problem as one part of creating a plan. Do not treat the most recent Greasex problem as a stand-alone issue. View it as a broader, company wide quality issue. 2. Get upper level management to review the strategic quality initiative and get their input 3. Communicate the plan to the other members of the quality department and get their input 4. The entire quality department works on presenting the strategic quality initiative to the entire company 5. Undertake the solution to the Greasex problem as part of the larger strategic quality initiative by doing the†¦show more content†¦Define the Greasex problem. i. Identifying the customer quality issues with Greasex. Understand what the customers want from the product and whether your company is giving the customers what they want. Hank’s team needs to talk to the customers. ii. Use the customer feedback to define the need for the Six Sigma quality initiative related to Greasex. iii. Use the customer feedback to create the customer non-negotiable quality characteristics of the Greasex product. One of the quality characteristics would be consistent pressure levels in Greasex cans. b. Observe and measure the Greasex production process iv. Determine the metrics for production performance v. Decide which parts of the production process have the greatest impact on the customer non-negotiable quality characteristics of the product. Using improper equipment for the filler equipment and using improper plastic nozzle heads would be two parts of the production process impacting customer non-negotiable quality characteristics. c. Measure the defects in the processes that are related to the customer non-negotiable quality characteristics of the Greasex product. One obvious defect is inconsistent and possibly dangerous pressure levels in Greasex ca ns. d. Analyze the most likely causes of the Greasex production defects by understanding the variations in the production process which create theShow MoreRelatedHank Kolb, Director of Quality Assurance636 Words   |  3 PagesFacts of the Case: †¢ Hank Kolb, Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. †¢ Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1,200 people. †¢ The company lacks quality that needs more improvement to continue their operations. †¢ Hank Kolb found problems regarding from personnel, plantRead MoreQuality Assurance Case Study Essay1009 Words   |  5 PagesCase Study Analysis: Hank Kolb, Director, Quality Assurance Issue This case involves a man named Hank Kolb who has recently taken on a role as the Director of Quality Assurance as a manufacturing plant. 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Robert Jacobs ACKNOWLEDGEMENTS I am indebted to all of my colleagues who have contributed to this manual. Very few of the ideas contained in here are totally original. Thanks much to all of you for spending so much time discussing how you do things in class and allowing me to share your ideas in this manual. F. Robert Jacobs i TABLE OF CONTENTS Introduction VideosRead MoreStephen P. Robbins Timothy A. 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